Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation where available.
Estimated Delivery Times
Estimated delivery times vary depending on the destination and shipping method.
For orders to the United States, estimated delivery is approximately:
[INSERT YOUR ACTUAL DELIVERY TIME — e.g. 7-15 business days]
Delivery estimates begin after an order has been processed and dispatched.
Please note that delivery times are estimates rather than guarantees. Delays may occasionally occur due to carriers, customs, severe weather, high order volumes or other circumstances outside our reasonable control.
Shipping Costs
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched. Please allow some time for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us at adminerectus@gmail.com as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Lost or Delayed Packages
If your order has not arrived within the expected delivery period, please contact us at adminerectus@gmail.com with your order number so we can investigate.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible and include your order number and photographs of the damaged product and packaging where possible.
International Orders
Availability and shipping times may vary by destination. Customers may also be responsible for customs duties, import taxes or other charges imposed by their country, where applicable and permitted by law.
Contact Us
If you have any questions regarding shipping or your order, please contact:
adminerectus@gmail.com
Last updated: 21 August 2026