Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Spinley. If you’re not completely satisfied, you may request a return within 30 days of receiving your order.

Returns

To be eligible for a return, your item must be returned in the same condition in which you received it, with all original components and accessories included. Please provide your order number when contacting us about a return.

To start a return, contact us at adminerectus@gmail.com. Please do not send products back without first contacting us, as we will provide you with the appropriate return instructions.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your Spinley arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and photographs of the issue. We will review the problem and work to make it right.

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please remember that your bank or payment provider may take additional time to process and display the refund.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been dispatched.

Return shipping

Unless the product is damaged, defective, incorrect, or otherwise required by applicable consumer law, the customer is responsible for return shipping costs. Original shipping charges are not refundable unless required by applicable law.

Non-returnable items

Items that have been significantly damaged through misuse or are returned incomplete may not be eligible for a refund, except where you have rights under applicable consumer law.

Contact

For questions regarding returns or refunds, contact us at:

adminerectus@gmail.com

This policy does not affect any rights you may have under applicable consumer protection laws.